FAQ - Frequently Asked Questions

📦 Shipping & Delivery

How long does shipping take?
Delivery times depend on your location:
• US/Canada: 6–12 business days
• Europe: 10–20 business days
• Rest of the world: 15–30 business days

Do you offer free shipping?
Shipping costs are calculated at checkout based on your location.

How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also track it using the Shop app.

💳 Payment

What payment methods do you accept?
We accept PayPal and major credit and debit cards through our secure checkout.

Is it safe to shop on your website?
Yes! All transactions are encrypted and protected.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

How do I return an item?
Email us at support@wellorystore.store with your order number.

When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your return.

📧 Contact & Support

How can I contact customer support?
Email us at support@wellorystore.store. We’ll respond within 24–48 hours.

Can I change or cancel my order?
Contact us as soon as possible after placing your order. Orders cannot be canceled once they have shipped.